Order Processing and Production

At Soul System, each product is custom-made to order. Our production time typically ranges from 2 to 7 business days. Once your order is crafted, it will be prepared for shipping.

Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: Free for all orders. Delivery times vary based on destination. Estimated shipping durations are:

• USA: 5–10 business days

• Canada: 10–15 business days

• Europe: 5–10 business days

• Australia: 5–10 business days

• International: 10–30 business days

• Express Shipping: Available at an additional cost, calculated based on the destination address. The average delivery time for express shipping is approximately 3 business days. To upgrade to express shipping, please contact us within 24 hours of placing your order at weareone@soulsystemstyle.com  

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor your order’s progress until it reaches your specified address.

Address Accuracy

Please ensure that all shipping information provided during checkout is accurate and complete. Soul System is not responsible for missed deliveries due to incorrect or incomplete address details. If you need to modify your shipping information, contact us immediately at weareone@soulsystemstyle.com .

Customs and Import Duties

International orders may be subject to customs fees, import duties, and taxes, which are levied once the shipment reaches your country. These charges are the responsibility of the recipient. Soul System has no control over these charges and cannot predict their amount. For further information, please contact your local customs office.

Contact Us

If you have any questions or concerns regarding our shipping policy, please reach out to our customer support team at weareone@soulsystemstyle.com .

Note: This policy is designed to align with our production partner’s guidelines to ensure a seamless and fair process for all parties involved.