Overview

At Soul System, customer satisfaction is our priority. Each product is custom-made to order, which influences our return and refund policies. Please review the following guidelines to understand how we handle returns and refunds.

Non-Returnable Items

Due to the personalized nature of our products, we cannot accept returns or exchanges unless the item is defective or damaged. This policy includes:

• Change of mind

• Incorrect size ordered

• Personalization errors made by the customer

Defective or Damaged Items

If you receive a product that is defective, damaged, or has a printing error, please contact us within 14 days of receiving your order. Provide a detailed description of the issue along with clear photographs. Upon verification, we will offer the following options:

• Replacement of the defective item

• Full refund to the original payment method

Lost or Undelivered Orders

For orders lost in transit, please notify us no later than 4 weeks after the estimated delivery date. We will investigate and, if the order is confirmed lost, we will:

• Reship the order at no additional cost

• Offer a full refund if the item is no longer available

Please note, if the tracking information indicates that the order was delivered but you have not received it, we are unable to provide a refund or replacement.

How to Initiate a Claim

To initiate a claim for a defective, damaged, or lost item, please follow these steps:

• Contact our customer support team at soulsystemstyle@gmail.com within the specified timeframe.

• Provide your order number and a detailed description of the issue.

• Attach clear photographs of the defective or damaged product, if applicable.

Our team will review your claim and respond within [Insert Response Time, e.g., 3 business days] with further instructions.

Important Considerations

• Ensure that all shipping information is accurate when placing your order. We are not responsible for undelivered orders due to incorrect address details provided by the customer.

• Our products are made-to-order; therefore, slight variations may occur. These are not considered defects and are not eligible for refunds or replacements.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please reach out to our customer support team at weareone@soulsystemstyle.com .

Note: This policy is aligned with our production partner’s guidelines to ensure a seamless and fair process for all parties involved.